Licensed & insured · IICRC certified24/7 emergency: (212) 243-4600
Technician inspecting water damage beneath kitchen cabinets

24/7 emergency response

Water Damage Restoration

Extraction, moisture inspection, drying, and cleanup after leaks, floods, and burst pipes.

What this involves

Water Damage done right, the first time.

A leak under a sink, a failed supply line, an overflowing tub upstairs: water damage rarely stays contained to the room it started in. PRG handles the whole sequence, from stopping the spread and extracting water to drying, cleaning, and documenting the loss for your claim.

When to call

Signs you need help now.

  • Ceiling stains or sagging drywall below a bathroom or kitchen
  • Warped baseboards, cabinet bases, or laminate flooring
  • A sudden spike in your water bill
  • Peeling paint or bubbling wallpaper

How we work

Our water damage process.

  1. 01

    Stop and assess

    We locate the source, confirm it is stopped, and map how far the water has spread.

  2. 02

    Extract and remove

    Water is extracted, and unsalvageable materials like soaked drywall or padding are removed.

  3. 03

    Dry, clean, document

    Equipment dries the structure, affected surfaces are cleaned, and everything is photographed and logged.

Common questions

Water Damage questions, answered.

Do I need to tear out walls?

Not always. If drywall is dry within 48 hours and not contaminated, it can often be saved. We test before we cut.

What about the cause of the leak?

We work alongside your plumber. Our job is the damage; once the source is fixed we take it from there.

How soon should I call?

Immediately. Mold can begin growing within 24 to 48 hours of a water event.

Where we provide water damage

Local crews, three regions.

Same-day response for water damage across our New York and New Jersey service area.

New York

Westchester County

Rapid restoration support for homes, multifamily properties, and businesses throughout Westchester.

See coverage ↗
New York

Rockland County

Local emergency response across Rockland, from water extraction through cleanup and drying.

See coverage ↗
New Jersey

North Bergen

Responsive property restoration in North Bergen and nearby Hudson and Bergen County communities.

See coverage ↗

Request water damage help

Tell us what you see. We’ll take it from there.

For active emergencies, calling is always fastest. We answer 24/7.
IICRC Certified Firm badge

Credentials

IICRC Certified Firm

Preferred Restoration Group LLC is a registered Certified Firm of the Institute of Inspection, Cleaning and Restoration Certification for 2026. That means our work follows the IICRC’s published standards for water, mold, fire and smoke restoration, our technicians pursue ongoing training, and we commit to honest, prompt service on every job.

  • Certified FirmIICRC registered, 2026
  • Licensed & insuredServing New York & New Jersey
  • Standards-based workIICRC S500 water · S520 mold · S700 fire
24/7 emergencyCall (212) 243-4600Can't talk?Text us